CONTRA COSTA COUNTY, CALIFORNIA
Find where business is slipping through the cracks.
Pacific Edge helps local service businesses uncover gaps in lead response, scheduling, and follow-up—then find practical ways to close them.
Request a 15-Minute Discovery Conversation ↗No hard sell. Just a focused conversation about how work moves through your business.
Prefer to call? (925) 237-1665
CUSTOMER JOURNEY / FIELD VIEWWebsite request09:42 AM Estimate pending2 days open Missed callNeeds response
PE
Make the invisible visible.
See where the handoff breaks.
BUILT FOR LOCAL SERVICE BUSINESSES HVAC · PLUMBING · ELECTRICAL · ROOFING · CONTRACTORS
THE QUIET COST OF FRICTION
Small gaps become missed opportunities.
Customer leakage happens between a call and a callback, an estimate and a decision, or a web form and the person who needs to see it.
Missed calls
Without a recovery process, a missed call may become a competitor’s next job.
Slow follow-up
Good leads cool off when callbacks, estimates, or next steps sit too long.
Lost web leads
Website requests can disappear between inboxes, tools, and priorities.
Manual scheduling & admin
Repetitive coordination pulls skilled people away from customers.
Inconsistent follow-up
Estimates, past customers, and open opportunities need a dependable next step.
THE CORE ENTRY OFFER
The Pacific Edge Customer Leakage Audit
A structured look at what happens from first customer contact through scheduling, service, and follow-up. The goal is simple: find where good opportunities lose momentum.
Diagnose first.
Automate second.
WE LOOK AT
01How new calls and web inquiries are captured✓
02How quickly and consistently leads receive a response✓
03Where scheduling and internal handoffs create friction✓
04How estimates and open opportunities are followed up✓
05Which improvements deserve attention first✓
A PRACTICAL APPROACH
From conversation to clarity.
Discover
A focused 15-minute conversation about how inquiries, scheduling, and follow-up work today.
Diagnose
We map the customer journey and identify gaps most likely to cost time, attention, or opportunity.
Improve
You receive practical priorities. If there’s a fit, we can discuss a right-sized improvement plan.
KB
FOUNDERKevin BreazealeContra Costa County, CA
LOCAL PERSPECTIVE. OPERATIONAL DISCIPLINE.
Business improvement begins with understanding the work.
Kevin brings experience supporting healthcare technology implementations, customer success, operations, project management, and business process improvement.
That background shaped a practical approach: listen carefully, map what is actually happening, and improve the process before recommending tools.
SERVING CONTRA COSTA COUNTY
Close enough to understand the way local business works.
Pacific Edge is based in Contra Costa County and focused on helping service businesses across the local community.
EAST BAY · CALIFORNIACONTRA COSTA
COUNTY● Pacific Edge
COUNTY● Pacific Edge
COMMON QUESTIONS
Straight answers.
01Is this an AI service?+
No. Pacific Edge starts with your business process and the outcome you need. Technology—including automation or AI—is considered only when it is a practical fit.
02What happens during the 15-minute conversation?+
We ask focused questions about how inquiries, callbacks, scheduling, estimates, and follow-up move through your business. It’s a working conversation, not a sales presentation.
03Do I need to change my current software?+
Not necessarily. The audit starts with the tools and habits you already use. Often, a clearer process is the right first move.
04What kinds of businesses do you work with?+
Pacific Edge is initially focused on HVAC, plumbing, electrical, roofing, and contracting companies in Contra Costa County.
05What does the audit cost?+
The first step is a complimentary 15-minute discovery conversation. Any deeper review is scoped clearly before work begins.
START WITH A CONVERSATION
Where might business be slipping through the cracks?
Let’s spend 15 minutes looking at how leads and follow-up move through your business. No pitch deck. No obligation.
Request a 15-Minute Discovery Conversation ↗Call (925) 237-1665 or email kevin@pacificedge.tech